Terms of Service
Last Updated: March 11, 2026
01 Marketplace Platform Status
Crucial Disclaimer
Now PT is a technology platform that facilitates connections. We are NOT an employer, an agent, or a fitness provider. Any booking creates a direct legal contract between the User and the Provider.
By using Now PT, you acknowledge that we act strictly as an intermediary. We do not employ, manage, or supervise the personal trainers or gym owners listed on our platform. The quality, safety, and legality of the services provided are the sole responsibility of the respective Provider.
02 Provider Responsibilities & Insurance
For Trainers
You must hold all necessary professional certifications and licenses. You represent that you maintain a valid Public Liability Insurance policy while active on the platform.
For Gym Owners
You must ensure your facility meets all local safety and health regulations and holds appropriate commercial property insurance.
03 Payments, Holds & Disputes
Now PT uses Stripe Connect for secure financial transactions. By using the platform, you agree to the following financial structure:
Limited Payment Collection Agent
Each Provider hereby appoints Now PT as the Provider’s limited payment collection agent solely for the purpose of accepting the User's payment. You agree that payment made by a Client to Now PT shall be considered the same as payment made directly to the Provider.
The 48-Hour Dispute Window
To ensure service delivery and protect our community, all funds are held in a "Verification Period" for 48 hours following the scheduled end time of a session. During this window, Clients may "Report an Issue" through the platform. If an issue is reported, the payout is frozen until an Admin resolves the dispute.
Automatic Release
If no dispute is raised within 48 hours, the funds (minus platform commissions) will be automatically transferred to the Provider's Stripe account.
04 Service Standards & No-Shows
Provider No-Show
If a Provider fails to attend a session without prior cancellation, the Client is entitled to a 100% refund. The Provider may also be subject to platform penalties or account suspension.
Client No-Show
If a Client fails to attend a confirmed session, the Provider will receive the full payout (minus commission). No refunds will be issued for client no-shows.
05 Assumption of Risk & Health Waiver
Fitness activities involve inherent risks. By using Now PT, Users (Clients) acknowledge the following:
- I am physically fit to participate in the activities I book.
- I have disclosed all relevant medical conditions via the Par-Q form.
- I voluntarily assume all risks of injury, aggravation of previous injuries, or loss.
- I release Now PT, its directors, and employees from any liability arising from sessions booked through the platform.
For legal inquiries or dispute resolution, please contact our Compliance Officer at legal@now-pt.com.